Red Hat Recruitment 2022 | For Technical support Engineer | Apply Now




What you will do

  • Provide technical support to Red Hat enterprise customers
  • Work with Red Hat enterprise customers across the globe on 24×7 basis that requires one to work in different shifts periodically
  • Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
  • Exceed customer expectations by providing outstanding customer service
  • Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
  • Contribute to the global Red Hat knowledge management system while working on customer issues
  • Collaborate with engineering, product management, and support management teams to prioritize customer requests
  • Support Red Hat’s global customers on technical issues through phone, chat, or remote access tools

 

What you will bring

  • Excellent verbal and written communication skills
  • Good analytical and problem solving skills
  • Ability to communicate and present ideas in a user-friendly way
  • Focused on delivering remarkable and consistent customer experience
  • Motivated and comfortable working in a team
  • Ability and willingness to learn, adopt, and practice Red Hat Values and Competencies
  • Must have graduated within the last 2 years with a bachelor’s degree in engineering, computer science or IT, science, or computer applications, or a master’s degree in computer applications or marketing and communications
  • Red Hat Certified Engineer (RHCE) certification
  • Basic understanding of Linux, Containers, Kubernetes and open source
  • Basic knowledge of TCP/IP networking and UNIX services and concepts
  • Open source community contribution through projects is a plus
  • Red Hat Certified Specialist in OpenShift Administration is a plus