Google Off Campus Drive | For Technical Support | Apply Now
Google has announced a job notification for the post of Process Executive. A student from various disciplines can apply for Google. Interested and eligible candidates can read more details below. (Infosys Hiring Off Campus)
Recruitment:
| Company Name | |
| Post Name | Technical Support |
| Degree | Bachelor’s Degree |
| Branch | All Branches |
| Batch | 2019, 20, 21, 2022 |
| Salary | ₹ 13 LPA* |
| Experience | Fresher (0 – 18 months*) |
| Location | Bengaluru |
Position responsibilities
- Maintain a positive and professional attitude towards customers.
- Provide support across a variety of platforms, including chat, live email, instant messaging, and phone (voice calls).
- Be flexible to work in a 24×7 service environment as per the business needs which might include night and weekend shifts
- Troubleshoot basic technical problems, identify customer needs, and develop creative solutions to address them.
- Maintain response and resolution speed as defined by SLOs;
- Keep high customer satisfaction scores and follow quality standards in 95% of cases.
- Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues.
Minimum qualifications
- Bachelor’s degree from an accredited institution
- Excellent verbal and written English language skills
- Strong attention to detail and a proven ability to balance multiple priorities
- 0-18 months experience in Technical Support/Customer service operations/ Troubleshooting/Campaign Optimisation in any company
Preferred qualifications
- Ability to go beyond help center articles and understand the technical system to resolve customer queries
- Ability to absorb complex technical concepts and communicate them to a non-technical audience
- Any qualification or experience in Digital marketing would be an added advantage
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