GOC Off-Campus Hiring 2022 | For Analyst | Apply Now !
Google Operations Center has announced a job notification for the post of Analyst. A student from various disciplines can apply for GOC Off-Campus Hiring 2022. Interested and eligible candidates can read more details below.
Recruitment :
| Company Name | Google Operations Center |
| Post Name | Analyst |
| Degree | Bachelor’s degree |
| Branch | Any Stream |
| Batch | 2018 / 2019 / 2020 / 2021 / 2022 |
| Salary | ₹ 7.5 LPA* ( Expected ) |
| Experience | Freshers ( 0 – 18 months ) |
| Location | Hyderabad , Gurgaon |
Job Responsibilities:
- Maintain a positive and professional attitude towards customers.
- Provide support across a variety of platforms, including chat, live email, instant messaging, and phone (voice calls).
- Be flexible to work in a 24×7 service environment as per the business needs which might include night and weekend shifts
- Troubleshoot basic technical problems, identify customer needs, and develop creative solutions to address them.
- Promptly and independently resolve incidents and escalations, with effective communication to all stakeholders internally and externally.
- Maintain response and resolution speed as defined by SLOs;
- Keep high customer satisfaction scores and follow quality standards in 95% of cases.
- Utilize existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.
- Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues.
- Contribute to creating and updating a support knowledge base, you will have a passion for learning and knowledge sharing.
Requirements:
- Bachelor’s degree from an accredited institution
- Excellent verbal and written English language skills
- Strong attention to detail and a proven ability to balance multiple priorities
- 0-18 months experience in Technical Support/Customer service operations/ Troubleshooting/Campaign Optimisation in any company
- Ability to go beyond help center articles and understand the technical system to resolve customer queries
- Ability to absorb complex technical concepts and communicate them to a non-technical audience
- Any qualification or experience in Digital marketing would be an added advantage
About Company:
Join us at the Google Operations Center for the chance to help Google users tackle their problems and achieve their goals, all while working in a dynamic and diverse environment.
As an Analyst, you will provide excellent customer service by answering questions and resolving issues related to Google products. You will provide support on inbound chats/calls/emails from Google customers which may require contacting the customer with pending resolution over call/email.
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