Amazon Off Campus 2022 | For Virtual Customer Services | Apply Now

Amazon has announced a job notification for the post of Virtual Customer Services. A student from various disciplines can apply for Amazon Off Campus 2022. Interested and eligible candidates can read more details below. (Amazon Off Campus 2022)

Amazon Recruitment 2022:

Company Name	Amazon
Post Name	Virtual Customer Services
Degree	Minimum 12th Pass
Branch	Any Branches
Batch	2017, 2018, 2019, 2020, 2021, 2022
Salary	₹ 2.5 LPA*
Experience	Fresher
Location	Work From Home

Desired skills:

• Action oriented, self-disciplined and organized
• Effective time management skills and ability to prioritize work time to ensure productivity and      department standards
• Ability to communicate clearly with both internal and external customers
• Good comprehension skills – ability to clearly understand and address customer issues appropriately
• Good composition skills – ability to compose grammatically correct, concise, and accurate written responses
• Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
• Good typing skills

 

Preferred Criteria:

• Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
• Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
• Should ensure ‘Work-like’ environment with no disturbance during the work hours.

 

Customer Focus:

• Excellent customer service skills, including maintaining focus on the customer issue in a  fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Flexible with the working schedule; may be expected to work weekends, holidays and events
• Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
• Problem Solving Skills:
• Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
• Ability to approach problems logically and rationally
• Action oriented and self-disciplined
• Organized and detail-oriented
• Ability to quickly and effectively prioritize work time in various departments to meet business need
• Ability to maintain composure in highly escalated situations